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IPOH, 16 DECEMBER 2016 – Public Services Department (PSD) Director-General Tan Sri Mohamad Zabidi Zainal officiated the Appreciation and Pre-Launch Ceremony of 1SERVE@UTC Perak here today.

At the event, he also launched the Coffee Table Book “NBOS@JPA: Horizon Baharu Perkhidmatan Awam” and presented certificates of appreciation to 53 recipients from the Implementing Agency Champion, Supervisors, Frontliners, 1SERVE Trainers and 1SERVE Implementing Agency Technical teams.

Also present at the ceremony were PSD Deputy Director-General Dato’ Sabariah Hassan, State Secretary Dato’ Seri Abdul Puhat Mat Nayan and Ipoh Mayor Dato’ Zambri Man.

“1SERVE is the transformation of the government counter service which previously practised the concept of one counter one service to 1 counter multi-services multi-agencies. Hence, the main principle of the implementation is to provide high impact service, minimum cost, fast work and enhancing customers satisfaction through efficient delivery of the frontliners,” said Tan Sri Mohamad Zabidi Zainal.

During his speech, Tan Sri Mohamad Zabidi Zainal said that the initiative of 1SERVE would provide quicker service to the agencies’ counter service customers.

At the end of his speech, he urged civil servants to work together as a team as this would bring about many benefits when they collaborate from the aspects of capability, expertise, skills and knowledge as well as commitment.

The 1SERVE initiative extension for 2016 would be divided into (2) levels – Agency Level and Multi-Agency Level.

For the agency level extension in 2016, a total of 34 agencies have been identified comprising agencies under the 1SERVE implementing agencies (pilot) in 2015.

Meanwhile, for the multi-agency level extension, besides the 1SERVE JPA4U counter, two (2) more locations have been identified i.e. UTC Perak and UTC Sungai Petani. This extension would involve four (4) agencies - Public Services Department, National Registration Department, Immigration Department and Road Transport Department.

Therefore, the implementation of 1Serve at UTC Perak and UTC Sungai Petani would become the new benchmark model in the implementation of multi-agency service counters at all new UTCs for the future.
 

Public Services Department Director-General Tan Sri Mohamad Zabidi Zainal launching 1SERVE@UTC Perak.
 

Public Services Department Director-General Tan Sri Mohamad Zabidi Zainal delivering his speech at the Appreciation and Pre-Launch Ceremony of 1SERVE@UTC Perak.
 

Public Services Department Director-General Tan Sri Mohamad Zabidi Zainal launching 1SERVE@UTC Perak.
 

Tan Sri Mohamad Zabidi Zainal launching the Coffee Table Book “NBOS@JPA: Horizon Baharu Perkhidmatan Awam”.
 

State Secretary Dato’ Seri Abdul Puhat Mat Nayan delivering his speech at the Appreciation and Pre-Launch Ceremony of 1SERVE@UTC Perak.

Sumber : Korporat, SUK Perak.